Shipping & Returns
Shipping Information
Delivery Costs
- Standard UK delivery (Royal Mail Tracked 48): £5.50
- Priority UK delivery (Royal Mail Tracked 24): £8.50
Delivery Timeline
Our warehouse team aims to process and ship within 48 hours of receiving your order. Once in transit, you can expect to receive your order within the following timeframe:
- Standard UK delivery (Royal Mail Tracked 48)
UK mainland customers should typically receive their orders within 2-3 business days.
Customers located in the Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man typically receive their orders one day later than mainland customers.
- Priority UK delivery (Royal Mail Tracked 24)
UK mainland customers should typically receive their orders up to 1-2 business days.
Customers located in the Scottish Highlands, Northern Ireland, Channel Islands and Isle of Man typically receive their orders one day later than mainland customers.
General Information
The UK warehouse doesn't currently ship internationally.
Orders are handled by our warehouse partners at The Brand Hangar.
If you need help tracking, use the tool above or speak to us in the chat function.
Orders placed before 2pm on a business working day (Monday - Friday) are processed same business day. Any orders placed after 2pm, are processed the next business day.
Orders placed on Saturday, Sunday and Bank Holidays will be processed on the next working day.
Returns
Please note our returns period is 14 days from goods being received.
The item must be returned unused, unworn, and in its original packaging with tags intact.
The customer will be responsible for the cost of return shipping, unless the item is faulty or the incorrect item.
When you return your goods, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us or is damaged in transit.
Once a return is received by our UK warehouse, it will undergo a quality review. Once the items have passed inspection, we will process the refund applied to your original method of payment. Please allow up to 10 business days.
Returns Address:
TONIC London Ltd C/O The Brand Hangar
UNIT 12 SAXON PARK
BLETCHLEY
MK1 1QU