PATIENT FAQs

Welcome to TONIC! We’re a brand dedicated to providing comfortable, stylish, and functional patient wear that meets the needs of both healthcare providers and patients. Our garments are designed with care to ensure comfort, convenience, and dignity during medical treatments and recovery. Below are the most frequently asked questions. If you need further assistance, feel free to contact our TONIC support team via hello@your-tonic.com.

What is TONIC Patient Wear?

TONIC Patient Wear is a premium line of comfortable, durable, and stylish clothing designed specifically for patients in healthcare settings. At TONIC, we believe that comfort and dignity should go hand-in-hand with care, which is why our garments are designed to provide the perfect balance of softness, ease of use, and practicality. Whether you're in the hospital, recovering at home, or in rehabilitation, TONIC Patient Wear is here to help you feel your best during your healing journey.

What types of clothing do you offer?

We offer a wide range of patient wear and accessories designed to support you throughout your medical journey, combining comfort, style, and functionality. Our collection includes:

Hospital Gowns: Soft, breathable, and easy to put on and take off, designed for maximum comfort during medical treatments.

Recovery Robes: Cozy and functional, perfect for rest and rehabilitation, helping you feel comfortable and cared for during your recovery.

Pajama Sets: Comfortable sleepwear made from skin-friendly fabrics to ensure a peaceful night’s sleep.

Chemotherapy Tracksuits: Specially designed for patients undergoing chemotherapy, these tracksuits offer ultimate comfort and ease of movement during treatment.

Luxury Arm Slings: Super comfortable and stylish, these arm slings are designed to support your arm while providing a touch of luxury.

Adaptive Clothing: Specially designed for easy dressing and undressing, ideal for those with limited dexterity or dementia.

Medical Accessories: We also offer accessories to support your medical journey, including medication cases for organizing prescriptions and a folio for keeping your doctor’s notes and appointments in one convenient place.

All our items are available in a variety of sizes and colors to meet your specific needs, ensuring that you feel confident and cared for throughout your recovery.

What materials are used in TONIC Patient Wear?

At TONIC, we are committed to using only high-quality, comfortable, and skin-friendly materials. Our garments are made from a blend of cotton, modal, and performance fabrics that are breathable, durable, and soft to the touch.

Are the garments machine washable?

Simply follow the washing instructions on the care tag to maintain the integrity and softness of the fabric. We recommend washing with like colors and avoiding harsh chemicals to preserve the garment's quality.

Do you offer clothing for both men and women?

Yes, our collection includes patient wear designed for both men and women. We understand that comfort and functionality are important for all patients, so we offer a variety of styles and fits to accommodate different body types.

How are your garments sized?

Unless otherwise listed, our garments are unisex and designed to fit a variety of body shapes and sizes. For the most accurate fit, please refer to our size chart available on each product page.

How do I find the right size?

Our size guide, available on each product page, provides detailed measurements to help you choose the best fit. Unless otherwise stated, our sizing is unisex, so the same size may fit both men and women. If you're unsure, we recommend ordering based on your usual clothing size, but feel free to contact us if you need personalized assistance. We also offer exchanges if the fit isn't quite right.

Can I return or exchange my items?

Yes, we offer a 30-day return or exchange policy. If you are not satisfied with your purchase, simply contact our customer service team within 30 days of receiving your order, and we will guide you through the return process. Items must be unused and in original packaging to qualify for a return or exchange.

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Do you ship internationally?

At this time, we only offer shipping to the UK and Europe. During checkout, you can select your destination country, and we’ll calculate the shipping costs. Please note that customs fees may apply depending on your location.

How long does it take for my order to ship?

Orders typically ship within 2-3 business days. Delivery times vary depending on your location and the shipping method you select. Once your order ships, you’ll receive a tracking number to follow your package’s progress.

To make receiving your parcels more convenient, we recommend downloading the apps for Royal Mail or DPD(depending on your chosen carrier). These apps allow you to select a safe place for your parcels, ensuring they are delivered securely even if you're not home. Simply set your preferences through the app to customize your delivery experience.

Can I purchase TONIC Patient Wear for my healthcare facility or organization?

Yes, we offer bulk ordering and custom solutions for healthcare facilities, hospitals, and rehabilitation centers. Please contact our sales team at hello@tonic.london for more details on bulk pricing and ordering.

Is TONIC Patient Wear sustainable?

At TONIC, we are dedicated to sustainability. Our fabrics sourced from sustainable suppliers, and we strive to minimize our environmental footprint in both manufacturing and packaging. We continually work to improve our sustainability efforts, making our patientwear both good for people and good for the planet.

How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help! You can reach us via email at hellol@you-tonic.com. We also offer live chat support during business hours for instant assistance.

How can I stay updated on new products?

Sign up for our newsletter or follow us on Instagram to stay informed about new arrivals, exclusive offers, and the latest updates from TONIC.

Thank you for choosing TONIC Patient Wear! We’re dedicated to providing you with the best products for your comfort and well-being. If you have any other questions, don’t hesitate to reach out!