Terms and Conditions
These Terms and Conditions ("Terms") apply to the use of the TONIC London Limited website (the "Site") and any purchases made through it. By accessing or using our Site, you agree to Be bound by these Terms and Conditions, which constitute a legally binding agreement between you ("Customer" or "you") and TONIC London Limited ("TONIC", "we", "our", or "us"). TONIC London Limited is a company registered in the UK with the following details:
Company Name: TONIC London Limited
Company Registration Number: 15327442
Registered Office: 7 Jardine House, Bessborough Road, Harrow, Middlesex, HA1 3EX, United Kingdom
Email Address: hello@your-tonic.com
Please read these Terms carefully before placing an order or using the services on our Site.
1. Products and Services
TONIC London Limited designs and manufactures high quality patient wear clothing and accessories intended for treatment and recovery. Our product range includes, but is not limited to, hospital pajamas, patient gowns, dressing gowns, slings, treatment tracksuits, drain gowns, cashmere socks, and shawls.
Product Availability:
All products displayed on the Site are subject to availability. We make every effort
to ensure accurate stock levels and product descriptions, but we reserve the right to change product availability or discontinue items at any time without notice.
Product Descriptions:
We strive to provide accurate descriptions of our products, including material composition,
care instructions, and design features. However, slight variations in color, size, or appearance may occur due to lighting, screen settings, or manufacturing processes.
2. Ordering and Payment
Placing an Order:
By placing an order on our Site, you make an offer to purchase the products in your cart. Orders are subject to acceptance by us, and we reserve the right to refuse any order at our discretion.
Order Confirmation:
Once your order is placed, you will receive an email confirmation acknowledging receipt of your order. This is not an acceptance of your offer to purchase, but a confirmation that we have received your order.
Payment:
All orders must be paid for in full before they are shipped. We accept payment by major
credit cards, debit cards, and other payment methods as specified on the checkout page.
Processing is handled through secure payment providers, and we do not store payment information.
Pricing:
All prices on the Site are in GBP (£) and include VAT (where applicable). Shipping and handling costs are not included in the price of products and will be calculated at checkout.
Prices may change from time to time, but the price you are charged will be the price at the time of your order.
3. Shipping and Delivery
Shipping Methods:
We offer various shipping methods, including standard and expedited options. Shipping costs will be calculated at checkout based on the delivery address and selected shipping method.
Delivery Times:
We aim to dispatch orders within 2 business days. Delivery times will depend on your location and the shipping method chosen at checkout. Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs processing.
International Shipping:
We currently do not offer international shipping.
Northern Ireland and Crown Dependencies:
We ship to these locations but please note, there may be additional delivery times and charges.
Delivery Issues:
If your order does not arrive within the expected time frame, please use the tracking tool found in the Shipping & Returns page for the shipments latest status or speak to us in the chat function. We will assist you in tracking your order and / or arranging a replacement if necessary.
4. Returns and Exchanges
Returns Policy:
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 14 days of receipt, provided the item is unused, unworn, and in its original packaging with tags intact.
Return Process:
To initiate a return, please use the tracking tool found in the Shipping & Returns page or speak to us in the chat function. Tell us your order details and we will provide instructions on how to return your item. You will be responsible for the cost of return shipping, unless the item is faulty or the incorrect item. When you return your goods, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us or is damaged in transit. Once a return is received by our UK warehouse, it will undergo a quality review. Once the items have passed inspection, we will process the refund applied to your original method of payment. Please allow up to 10 business days.
Returns Address:
TONIC London Ltd C/O The Brand Hangar
Unit 12 Saxon Park
Bletchley
MK1 1QU
Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us immediately and we’ll review. Subject to approval, we will arrange for a return of the item and issue a full refund or replacement as appropriate.
5. Intellectual Property
All content on the Site, including text, images, graphics, logos, and product designs, is the
property of TONIC London Limited or its licensors and is protected by copyright and trademark
laws. You may not use, reproduce, or distribute any content from the Site without prior written permission from TONIC London Limited.
6. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. For more information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.
7. Limitation of Liability
TONIC London Limited will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our liability is limited to the total amount paid by you for the products or services in question.
8. Force Majeure
TONIC London Limited will not be held responsible for any failure or delay in fulfilling our obligations under these Terms due to causes beyond our control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, pandemics or supply chain disruptions.
Thank you for visiting our website. This Terms & Conditions was last updated on 22.01.2025.